Refund And Cancellation Policy

At Fresh Farme – Namsree Enterprises LLP, we prioritize customer satisfaction. Please review our Refunds and Cancellation Policy to understand the terms for returning or canceling your order and requesting a refund.

Cancellation Policy

• Before Shipment:

1. 1. • Orders can be canceled before they are shipped.
      • To cancel your order, email us at info@freshfarme.com or contact us via call/WhatsApp at 9061155565 with your order details.
      • A full refund will be initiated for pre-shipment cancellations.

• After Shipment:

1. • Once an order is shipped, it cannot be canceled. However, you may initiate a return after receiving the item.

Return Policy

• Eligibility for Return:

1. 1. • Return must be done within 7 days of delivery.
      • Items must be unused, unopened, and in their original packaging with all labels intact.

• Non-Returnable Items:

1. 1. • Opened or partially consumed items cannot be returned.
      • Defective or broken items will be replaced, not returned.

• Process for Return:

1. 1. • Notify us immediately by sending an email to info@freshfarme.com with your order details and the reason for return.
      • Attach clear images of the product, highlighting any issues.
      • Returns will be processed only after verification by our team.

• Shipping for Returns:

1. • Customers are responsible for return shipping unless the return is due to damage, defect, or an incorrect product delivered by us.
   • In such cases, we will provide a prepaid shipping label or arrange a pickup.

Replacement Policy

1. If a product is defective, damaged, or incorrect, it will be replaced at no additional cost.
2. Notify us within 24 hours of delivery by email or phone for replacement requests.

Refund Policy

1. Refunds will be processed for eligible returns or cancellations.
2. Refunds will be issued to the original payment method within 7-10 business days after approval.

Contact Us for Support

• Email: info@freshfarme.com
• Emergency Contact: Call or WhatsApp at 9061155565

Thank you for shopping with Fresh Farme – Namsree Enterprises LLP. Your satisfaction is our priority